SteelAxis Pte Ltd ("SteelAxis", "we", "us") operates the website steelaxis.icu. This Privacy Policy explains how we collect, use and protect personal data in compliance with the Singapore Personal Data Protection Act 2012 (PDPA) and applicable international data protection laws including GDPR for users in the European Economic Area.
When you submit an enquiry or quote request through our website, we collect: your name, company name, email address, phone number (if provided), and the details of your enquiry. We do not collect payment information. We do not use cookies for tracking or analytics.
We use your personal data solely to respond to your enquiry and provide you with a quotation or relevant product information. We do not sell, rent or share your data with third parties for marketing purposes.
Our Quote Wizard and contact forms use AI technology powered by Anthropic (claude.ai). When you submit a quote request, your enquiry details (name, company, product requirements) are processed by Anthropic's API to generate an initial response. Anthropic processes this data in accordance with their Privacy Policy. We use Anthropic's API with data retention settings that minimise storage of your information.
Enquiry data submitted via our website is retained for up to 12 months for the purpose of following up on your request. After this period, data is securely deleted. You may request deletion at any time by emailing us.
Under the PDPA and GDPR (where applicable), you have the right to: access your personal data we hold, correct inaccurate data, request deletion of your data, withdraw consent at any time, and lodge a complaint with your local data protection authority. To exercise these rights, contact us at contact@steelaxis.icu.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our website uses HTTPS encryption for all data in transit.
As an AI-assisted service, your enquiry data may be processed by Anthropic's infrastructure located in the United States. Such transfers are subject to appropriate safeguards in accordance with Anthropic's data processing terms.
We use a functional cookie solely to remember your cookie consent preference. We do not use analytics, advertising or tracking cookies. No third-party cookies are set on this website.
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. Continued use of the website after changes constitutes acceptance of the updated policy.
For any privacy-related queries or to exercise your rights:
SteelAxis Pte Ltd
12 Tuas Industrial Ave 3, Singapore 638863
Email: contact@steelaxis.icu